Apple has quietly released a new Apple Support app for iOS, which allows users to read product information, get advice, make repair appointments at an Apple Store or with an authorized third party.
The application also allows you to chat with Apple support and customer service, send emails or schedule a call with an Apple support technician.
However, although the app is available in English, it’s not yet showing in the Apple U.S. App Store as of the time of writing. But that could change soon.
Apple has previously offered the ability to look for nearby stores and book Genius Bar appointments through its Apple Store app, as well as online. But the new application puts all of Apple’s support options as well as helpful advice in a dedicated app, which makes the information easier to locate.
In addition, the Apple Support app is personalized to you, as it knows all the Apple hardware you have registered with your Apple account. This can also simply support assistance for those who may not know what model they have beyond “MacBook” or “iPhone,” for example. According to the app’s description, this information allows you to find answers with articles that are tailored to your own products.
The app’s home screen lists each product you own, and directs you to a handful of featured articles that explain how to use various features or services, like iCloud or iMessage, among other things.
At present, the app is only showing in the Netherlands App Store, although we assume that it will be available in other countries soon.
In the meantime, if you have a Netherlands App Store account and you want to have a look, you can download the app by clicking on this link. And remember check your country’s store to see if you can access it.